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To join our community, you need to apply for a membership. It costs $13.50 per month and will be directly debited from your chosen method of payment. Once you have joined, easily earn credits to purchase clothing by providing us with your fabulous but unwanted clothes.
FAQs
What is The Clothing Communal?
The Clothing Communal is an online platform dedicated to sustainable fashion and clothing exchanges. Our community of members can earn credits by submitting their unwanted clothing items and use these credits to purchase clothing items listed on our platform.
Can I cancel or pause my membership?
Yes, you can cancel your membership at any time. Please note that the membership fee is non-refundable, and your access will remain active for the current billing period.
You can also pause your membership at anytime and still retain your credits. Simply login to your account and click ‘suspend’ under ‘subscriptions’.
How does The Clothing Communal work?
The process is designed for your convenience:
- Members initiate the exchange process by providing photos and detailed descriptions of their clothing items, including any faults or nuances.
- The Clothing Communal reviews the information and provides a credit quote based on the items submitted.
- Once you accept the credit quote, you can post the items to The Clothing Communal.
How do I earn credits?
You can earn credits by submitting unwanted clothing items to our platform. The number of credits you receive depends on the items you submit and their condition.
You can also purchase additional ‘top-up’ credits through the website.
How do I become a member?
To become a member, simply sign up on our website by providing your name, email address, and creating a password. Membership is open to individuals aged 13 and above.
Are clothing exchanges based on money or credits?
Clothing exchanges on our platform are based on credits. We do not facilitate monetary transactions for clothing items listed on our platform. Members use their earned credits to make exchanges.
You can also purchase additional ‘top-up’ credits through the website.
Is there a membership fee?
Yes, we charge a monthly non-refundable membership fee, which grants you access to The Clothing Communal for the duration of each monthly billing cycle.
Is The Clothing Communal available internationally?
No, at the moment, The Clothing Communal operates within Australia only. We do not facilitate international transactions.
How is shipping handled?
Sellers cover the cost of postage to send clothing items to The Clothing Communal. We, in turn, arrange shipping to deliver purchased items to buyers within Australia, with complimentary postage for buyers.
How can I contact The Clothing Communal for support or questions?
For any inquiries or assistance, please feel free to contact our customer support team through our website’s contact page.
How often are clothing items listed on the platform?
We list clothing items on a regular basis, and new listings are added as members submit their unwanted clothing items. Keep checking our platform for fresh selections!
Can I return clothing items I’ve purchased?
Clothing exchanges are typically final. We do not facilitate returns unless there is a significant misrepresentation of the item’s condition. Please review item descriptions and images carefully before making a purchase.